15f Privacy Policy – User Data Protection
This privacy policy explains how the 15f platform collects, uses, stores, and protects the personal information of Malaysian users. Your privacy is our priority, and we are committed to handling your data responsibly and in accordance with applicable data protection laws in Malaysia.
Effective date: 1 January 2026. This policy may be updated from time to time.
Types of Information Collected by 15f
User Account Information
When you register on 15f, we collect your full name, email address, phone number, date of birth, and login credentials. This information is required to verify your identity and ensure the security of your account.
Local Payment Information
To process deposits and withdrawals in MYR, we may record transaction details such as bank account numbers, payment methods used (FPX or DuitNow), and transaction history for financial verification purposes.
Device & Browser Information
We automatically collect technical data including IP address, device type, operating system, browser type, and screen resolution. This information helps us optimise the user experience across various mobile devices and computers.
Platform Usage Data
We record usage patterns such as games played, session duration, pages visited, and game preferences. This data is used to improve our services and tailor relevant content for Malaysian users.
How We Use Your Information
15f uses the information collected solely for legitimate and necessary purposes in operating our platform. We do not sell or rent users' personal data to any third party for marketing purposes.
The following are the primary purposes for which we use the information we collect:
- Identity verification and account security – verifying that each user is a real individual who meets the age and eligibility requirements.
- Financial Transaction Processing – processing deposits and withdrawals in MYR securely and accurately.
- Customer Support – enabling our team to resolve issues faster using relevant account history.
- Fraud Prevention – detecting and blocking suspicious activity to protect all users.
- Platform Improvements – analysing usage patterns to improve site features and performance.
- Service Communications – sending important account-related notifications, relevant promotions, and platform updates.
Use of Cookies and Tracking Technologies
The 15f platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Essential cookies – required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies – collects anonymous data on how users interact with the platform to help us improve design and navigation.
- Preference cookies – storing user preferences such as language, display settings, and saved login details for ease of use.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the 15f platform.
A Note on Cookies
By continuing to use the 15f platform, you consent to the use of cookies as described in this policy. You can always review your browser's cookie settings at any time.
Data Storage, Security & Third-Party Sharing
Security & Data Retention
Your data is stored on servers protected with SSL encryption and the latest technical security measures. 15f retains user information for the duration of an active account and for the period required by Malaysian law following account closure.
We apply strict internal access controls so that only authorised personnel can access user data, and only when necessary for service purposes.
Third-Party Sharing
15f does not sell users' personal data. However, we may share information with third parties in the following limited circumstances:
- Payment service providers required to process MYR transactions.
- Malaysian legal authorities where required by law or court order.
- Technical service providers bound by strict confidentiality agreements.
User Rights & How to Contact Us
As a 15f platform user in Malaysia, you have the following rights regarding your personal data:
- Right to Access – you may request a copy of the personal information we hold about you at any time.
- Right to Rectification – if your information is inaccurate or outdated, you may request that we update it.
- Right to Erasure – you may request the deletion of your personal data, subject to applicable legal and contractual requirements.
- Right to Object to Processing – you may object to the processing of your data for direct marketing purposes.
- Right to Data Portability – you may request your data in a machine-readable format for transfer.
To exercise any of the rights above, or if you have questions about 15f's privacy policy, please reach out to our support team via live chat on the platform or through our support email. Our team will respond within a reasonable timeframe.
This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. Users will be notified of significant changes via email or in-platform notification. Continued use of the 15f platform after changes are published constitutes your acceptance of the latest version of this policy.
Further Questions About Your Privacy?
The 15f support team is ready to answer any questions about our privacy policy or the management of your personal data. Contact us or register an account to start using the platform with complete confidence.